Category: Customer Relations
Have you ever wanted to order something through a catalog, online, or from a mail offer you received and been frustrated by the process? Most of us have at one time or another. And frustrated customers don't buy. You need to have several avenues in place through which your...
Picture this. It's new year's eve, just after midnight. You're home, and now that the festivities have died down you're ready to hit the sack. It seems a little chilly, so you turn up the thermostat on your way up the stairs. But, the heat doesn't...
A couple of days ago while I was at the mall for my daily mall walk, I stopped into a restroom at the most upscale department store on the mall. This restroom has four stalls, one of which was apparently out of order. Normally, this particular mall gets very little action on the...
How would you feel if you received a gift certificate for a free dinner on your birthday from a restaurant you dined at recently, just to thank you for coming in? What if you received phone call from your dentist to check on you after a lengthy procedure? How would you react to a...
Have you ever called a company to place an order or get a price quote and felt like the person on the other end of line just didn't want to deal with you? Maybe they were rude or condescending, or maybe they were short with you as if they had something more important to do. This...